Welcome to Fence Masters. CALL TODAY (613) 777-5200 For a FREE QUOTE!
FENCEMasters Ottawa stands as the premier choice for exceptional quality products, expert installation, and unparalleled after-sales service. At the heart of our success and growth is an unwavering commitment to customer satisfaction.
Purpose: Our site visit serves a dual purpose:
Information Gathering: We take all the applicable measurements of the area to ensure a perfect fit for your project. This is also the perfect time for you to share any questions, ideas, or preferences. Your input is invaluable in helping us customize our services to perfectly align with your vision.
Post-Visit Follow-Up:
CAD Drawings: Offered at no additional cost, CAD drawings enhance the planning process and are especially useful for custom deck designs, as they help visualize the space and layout. They are sent separately from the initial estimate due to the detailed nature of the work involved.
We believe in transparency and thorough communication throughout our engagement with you. Understanding the steps in finalizing your project with us is crucial. Here’s a breakdown of the process:
Accepting Your Estimate: If you’re prepared to move forward with your project, simply click ‘ACCEPT‘ on your estimate to begin the approval and scheduling process. But remember, it’s completely normal if you find the need to make adjustments to your project. Whether it’s a change in design, materials, or scope, adjustments are a common part of the process and we’re here to accommodate them. We assure you that these changes can be managed swiftly and effectively through email and phone communication.
Approval and Paperwork: We provide you with a comprehensive ‘BuildPage‘ – a personalized, page that outlines every aspect of your project. This BuildPage will include:
Our aim with these documents is not only to keep you informed and engaged throughout the project but also to establish a foundation of trust and assurance that your project is in capable hands. We encourage you to review these documents thoroughly and reach out to us with any questions or clarifications you might need.
Communication From Our Project Manager: After completing the necessary paperwork and your approval of the Build Page, the communication process shifts to our dedicated Project Manager. Here’s what you can expect:
Our goal is to ensure a seamless and transparent process, keeping you informed and involved every step of the way.
Understanding the steps of material delivery and construction will help ensure a smooth project execution. Here’s what you can expect:
Materials will arrive on or before the designated start date and will be unloaded, typically using a forklift, and placed at a convenient spot for our team, often on the side of the house closest to the project area.
Your Preference: If you have a specific location in mind for material placement, please inform us before delivery.
When your fencing project involves drilling and concrete work, here’s what you need to know:
Preparation by Homeowner: Please ensure that outside water and power sources are turned on and accessible.
Drilling and Excavation: Our expert drilling team arrives equipped with all the necessary tools. They will mark out the fence lines according to the design and your provided property survey.
Handling Hard Digging: In cases of hard ground (due to rock, root, concrete, etc.), we will contact you about potential additional costs. Hard digging charges apply for unexpected drilling delays. All projects are initially quoted assuming drilling through dirt, unless specified in the contract.
Concrete Work and Site Clean-up: Holes are drilled, and concrete is poured for the fence foundation. Excess dirt from drilling is removed from the site, unless you request otherwise. Upon completing the concrete work, the site is tidied up. Note that concrete takes 24 hours to cure.
Team Arrival and Schedule: Our construction teams arrive on-site between 8:00 AM and 10:00 AM, depending on the equipment needed for your project. Our team parks their truck and trailer near the site, with trailers typically staying on the street overnight.
Construction Process: The crew supervisor will provide daily progress reports and an estimated completion date. We encourage you to ask questions during the building process. For inquiries beyond the building supervisor’s scope, please contact the Project Manager or your Sales Representative.
Project Completion: Your presence is highly recommended on the first and final day of construction. Upon completion, our supervisor will conduct a walkthrough with you. Your project is only considered complete when you are fully satisfied. A final cleanup is performed, leftover debris is removed, and any unused materials are neatly stacked for pick-up within a few days after completion.
At FENCEMasters, we value your experience and feedback. Here’s what you can expect after the completion of your project:
Final Follow-Up: Your Project Manager and Sales Representative will reach out for a final review of the project. This is an opportunity for you to share how everything went and provide any feedback.
The Importance of Your Feedback: Your honest opinions are crucial for us. We use your feedback to evaluate our employees and processes, ensuring continual improvement in our services.
Further Communication: If you wish to discuss any aspects of the project further, our General Manager is available. You can contact the General Manager through our office for any additional insights or concerns.
We sincerely thank you for choosing FENCEMasters. We hope that you enjoy your new fence, deck, or pergola for many years to come!